Client Support Services

Client Support Services description.

Our Services

One-to-one Management
Break Fix
The Ottawa Area Information Technology Consortium (OAITC) Help Desk mission is to serve as the primary point of contact for all Information Technology services and to provide consistent communication and support in a professional, competent, and timely manner. The OAITC Help Desk is the primary point of contact for reporting all telecommunication, computer and network problems.
All incoming calls are logged and pursued until customer satisfaction is achieved.
The OAITC Help Desk provides a single point of contact to report any technology issues.
- The Help Desk can assist you with:
  - Network
  - Phone
  - Software
  - Conference Setup
  - Related Tasks

Highlights

Meet the Team

Rex Thelen Chief Technology Officer 616-738-8940, ext. 2063 Send an Email
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Adam Le Assistant Chief Technology Officer 616-738-8940, ext. 4048 Send an Email
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Brent Gustafson Lead Technician 616-738-8940 Send an Email
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Michael Mummert Lead Technician 616-738-8940 Send an Email
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Jared Saucedo Lead Technician 616-738-8940 Send an Email
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Tyler Vredeveld Lead Technician 616-738-8940 Send an Email
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William Kelly Desktop Administrator 616-738-8940 Send an Email
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Tyler Avink Support Technician 616-738-8940 Send an Email
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Zack Zrull Help Desk Tier1 Specialist 616-738-8940, ext. 3022 Send an Email
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Kyle Leathers Technology Services Technician I 616-738-8940 Send an Email
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Sam Ogden Technology Services Technician I 616-738-8940 Send an Email
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Carlos Pacheco Technology Services Technician I 616-738-8940 Send an Email
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Colin Wujcik Technology Services Technician I 616-738-8940, ext. 3022 Send an Email
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Bryce Boonstra Technology Services Technician II 616-738-8940 Send an Email
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Matt Jager Technology Services Technician II 616-738-8940 Send an Email
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Dylan Meyer Technology Services Technician II 616-738-8940 Send an Email
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Eric Ray Technology Services Technician II 616-738-8940 Send an Email
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Steven Wise Technology Services Technician II 616-738-8940 Send an Email
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Natalie Gannon Help Desk Tier 2 Specialist 616-738-8940, ext. 3001 Send an Email
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