Parent Student Portal Support
Infinite Campus Portal Links
Parent Portal Link (for parent accounts)
Student Portal Link (for student accounts)
Portal Information
The Parent/Student Portals in Infinite Campus are a way to keep up to date on your student's progress, keep your contact and demographic information up to date, view other information and get notifications about student events. A few things to keep in mind:
- Each school controls the options that the parent or student have in the portal. What may be available in one school may not be available in another school.
- Ottawa Area ISD schools are separate from any other school that may be using Infinite Campus. They are separate logins.
- Logins should be by person only and not shared with anyone else in your family or with your student. Security is very important and sharing of portal accounts can lead to family privacy violations.
Obtaining an Account
Portal accounts are typically generated through an email sent to the parent or guardian's primary email address within Infinite Campus. When you receive this email, there should be a link to click on and you can then create your account.
The second way is to use your personal activation key (also known as Person GUID). If you have this key, you may click the New User? link from the login screen and enter the activation key to setup your account.
See this help document for specific information:
Setup Infinite Campus Parent Portal Account
Setting Up Your Account
You will be asked for a Username and a strong password. The password will show 100% when the password requirements are met. Please never share your password with anyone. Your "Campus Password" will be the password you setup in this process and the one you logged in with.
Once you login to the Infinite Campus portal, you will be asked for a security email address. This can be any email address that you have and is used for resetting your password. NOTE: The security email that you will get to verify your email address may not have the link highlighted to click on it. Please select the web link address (starts with https:// and ends with appName=Ottawa) and copy it and paste it into your browser address box.
Modifying Your Contact Preferences
In the Parent Portal, you can manage your Contact Preferences. These are the phone numbers, cell phones, text messages and email addresses you would like to get notifications on. To update your Contact Preferences, follow these steps:
- From your portal account, go to the upper right corner and find the user icon next to the bell icon. Click on it and then click the "Settings" link.
- From the Settings, select "Contact Preferences".
- From the Contact Preferences you can change the following:
- Cell Phone Number
- Work Phone Number
- Other Phone (typically does not get used for messages)
- Email Address (make sure it is a valid email address and if you have a free account that your account is not full or disabled)
- NOTE: For Staff in the district, please leave your primary email as your district email address.
- Secondary Email Address (a second address where you may want to receive messages)
- Preferred Language
- Messaging Preferences for Phone and Email (two different tabs)
- Priority - General messages with an added priority
- Attendance - attendance messages
- General - General messages with normal priority
- Behavior Messenger - for Behavior messages
- Emergency - for Emergency messages - mostly inclement weather days or other top priority messages
- Teacher - allows the teachers in the buildings to send you messages.
For more detailed information, see the "Infinite Campus Parent Portal Guide" in the link below.
Help Links
Infinite Campus Parent and Campus Student Getting Started Video
Infinite Campus Parent Portal Guide
Infinite Campus Parent Portal Video Guide
Infinite Campus Student Portal Guide
Infinite Campus Update Contact and Demographic Information
Fees and Payments
Using MyCart to Pay Fees in Campus Parent Portal
Mobile Applications
Infinite Campus supports Mobile Applications for Apple iOS and Android. There is a mobile application for parents and one for students.
Infinite Campus Mobile Applications for Students
Campus Student for Android Devices
Campus Student for iOS Devices
Infinite Campus Mobile Applications for Parents
Campus Parent for Android Devices
Assistance
For questions regarding your student's academic performance, please contact your student's teacher.
For questions regarding your account, please contact your school's administrative office.
For technical assistance with your browser or mobile app downloads, please contact the Technology Services Help Desk at 877-702-8600 x 3000 or send an email to help@oaisd.org.