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Client Support Services

Client Support Services provides support for all client device and software procurement and distribution.

Our Services

  • One-to-one Management
  • Break Fix
  • The Ottawa Area Information Technology Consortium (OAITC) Help Desk mission is to serve as the primary point of contact for all Information Technology services and to provide consistent communication and support in a professional, competent, and timely manner.  The OAITC Help Desk is the primary point of contact for reporting all telecommunication, computer and network problems. 
  • All incoming calls are logged and pursued until customer satisfaction is achieved.
  • The OAITC Help Desk provides a single point of contact to report any technology issues.
    • The Help Desk can assist you with:
      • Network
      • Phone
      • Software
      • Conference Setup
      • Related Tasks

Meet the Team

Rex Thelen

Rex Thelen

Chief Technology Officer
Adam Le

Adam Le

Associate Chief Technology Officer
Tyler Avink

Tyler Avink

Lead Technician
Bryce Boonstra

Bryce Boonstra

Technology Services Technician II
Natalie Gannon

Natalie Gannon

Help Desk Tier 2 Specialist
Brent Gustafson

Brent Gustafson

Lead Technician
Matt Jager

Matt Jager

Technology Services Technician II
William Kelly

William Kelly

Manager/Cybersecurity Operations Center
Kyle Leathers

Kyle Leathers

Technology Services Technician I
Dylan Meyer

Dylan Meyer

Technology Services Technician II
Michael Mummert

Michael Mummert

Lead Technician
Sam Ogden

Sam Ogden

Technology Services Technician I
Carlos Pacheco

Carlos Pacheco

Technology Services Technician I
Eric Ray

Eric Ray

Technology Services Technician II
Jared Saucedo

Jared Saucedo

Lead Technician
Tyler Vredeveld

Tyler Vredeveld

Lead Technician
Steve Wise

Steve Wise

Technology Services Technician II

Colin Wujcik

Technology Services Technician I

Zack Zrull

Help Desk Tier 1 Specialist