Creating a Work Order

OAITC uses KACE computer management system for the Help Desk work order tickets. All work order tickets are pursued until customer satisfaction is achieved.

What is a work order ticket?
A work order is a request for assistance with a technical issue.  Each ticket is tracked in KACE through resolution and complete customer satisfaction is obtained. 

There are three ways to create a work order ticket:

1. Call the OAITC Help Desk - 1-616-796-1600. Help Desk will create a work order ticket for any incoming calls.

2. Email the Help Desk (use the email envelope link to the right) with detailed information about your request and a work order will be auto generated.

3. Login to the work order system at - see links below for detailed directions.

 How do I create work order ticket?  How to Create a Work Order Ticket

Watch a short video Video Document How to create a OAITC work order ticket 

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