Curriculum Resources and Training Materials

A+ and Network+

LearnKey CompTIA A+ Certification

External Link  LearnKey Video Series (opens new window)

IC3 Textbook

External Link  Computer Literacy: Your Ticket to IC3 Certification by Scott Jernigan (opens new window)

Help Desk/Customer Service

  • Thomson Course Publishing: A Guide to Customer Service Skills for Help Desk Professional 2nd edition by Donna Knapp
  • The Certified Customer Service Specialist CSS Examination Study Guide

Training Enhancements

Below is a link to download a free demonstration of ExamView and Quizshow Testing Banks.

External Link  FSCreations Examview and Quizshow Software (opens new window)