OAITC uses KACE computer management system for the Help Desk work order tickets. All work order tickets are pursued until customer satisfaction is achieved.
What is a work order ticket?
A work order is a request for assistance with a technical issue. Each ticket is tracked in KACE through resolution and complete customer satisfaction is obtained.
There are three ways to create a work order ticket:
1. Call the OAITC Help Desk - 1-616-796-1600. Help Desk will create a work order ticket for any incoming calls.
2. Email the Help Desk (use the email envelope link to the right) with detailed information about your request and a work order will be auto generated.
3. Login to the work order system at help.oaisd.org - see links below for detailed directions.
How do I create work order ticket? How to Create a Work Order Ticket
Watch a short video How to create a OAITC work order ticket