Curriculum Resources and Training Materials

A+ and Network+

LearnKey CompTIA A+ Certification

Video Series

IC3

Computer Literacy: Your Ticket to IC3 Certification by Scott Jernigan; Textbook

Help Desk/Customer Service

  • Thomson Course Publishing: A Guide to Customer Service Skills for Help Desk Professional 2nd edition by Donna Knapp
  • The Certified Customer Service Specialist CSS Examination Study Guide

Training Enhancements

FSCreations Examview and Quizshow Software (free demo download available and testing banks)